Frequently asked questions

Everything you need to know about our food, ordering, catering, rewards and visiting us.

Food and menu

Yes! Everything on our menu is 100% plant-based.
Yes. Look for the GF label on our menu.
Yes. We prepare many of our menu items from scratch. While we strive to prevent cross-contamination, it is possible due to our kitchen environment. For severe allergies, please contact our store and inform us so we can take necessary precautions in handling your food. See our allergen guide.
Yes. Check our allergen guide to see which dishes fit your needs.
Look for the Most popular and Favorite labels on our menu. Our top sellers are the croquetas, the Cuban sandwich and the picadillo.
We wanted a name that describes not only what we serve, but who we are and what we stand for, and honesty is something we identify with deeply. We're the same restaurant, team and food, and your rewards points carry over.

The best way is our app, Vegancubancuisine, where you earn rewards. You can also order online, find us on Uber Eats, or order in store.
Yes, through our app and Uber Eats.
Please call the store right away at (786) 292-0564. If it isn't resolved, email us at orders@vegancubancuisine.com.
All orders are final, as noted when you place your order.

Yes! Order from our catering menu for pickup. Need delivery? Place your order first, then email orders@vegancubancuisine.com and we'll send an estimated delivery fee based on your address.
There’s no minimum. We just need 24 hours’ notice.
If you cancel 48 hours or more before your event, you’ll get a full refund.
If you cancel at least 24 hours before, but less than 48 hours before, you’ll get a 50% refund.
If you cancel less than 24 hours before, or on the day of the event, we can’t offer a refund.
We don't take reservations. For special events, email us at orders@vegancubancuisine.com.

Yes! Download the Vegancubancuisine app and sign up. You earn points in store, in the app and online when you're signed in.
Yes, $5 off during your birthday month, added to your account automatically.
Yes. It’s only a name change, so your points stay with you.
Yes. Buy an e-gift card online, or pick up a physical gift card in store.